Last updated: 1 August 2026
CPX Group Ltd (trading as Complex Cleaning Supplies) is the data controller for personal data collected through this website, by phone and by email. You can contact us at 15 Handley Page Way, St. Albans, Herts AL2 2DQ or on 01923 839039.
We collect the details you give us when you place an order, register an account, apply for trade credit or contact us: name, company, delivery and billing addresses, email address, phone number, and order history. Card payments are processed by our payment provider; we do not store full card numbers.
We use your data to fulfil orders, manage your account, process credit applications (which may include credit reference agency searches), respond to enquiries and - with your consent - send product news and offers. We do not sell personal data to third parties.
We process personal data to perform our contract with you, to comply with legal obligations (such as tax record-keeping), for our legitimate interests in running the business, and with your consent for marketing, which you can withdraw at any time.
Order and invoice records are retained for six years to meet legal requirements. Data is stored on secured systems with access limited to staff who need it.
Under UK GDPR you have the right to access, correct, erase and port your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact our team. You also have the right to complain to the Information Commissioners Office (ico.org.uk).
Questions about this policy? Contact our team or call 01923 839039.
Answers to the questions we get asked most about ordering, delivery, returns and exchanges. Can’t find what you’re looking for? Give our team a call.
Orders placed before 2pm are dispatched the same day, with 24-hour shipping available on bulk orders across the UK.
Yes - businesses can apply online for a trade credit account. Fill in our credit application form and our team will review it within 2 working days.
Special rates are available for bulk-buys and pallet deals. Use the Request Bulk Order Quote form and we will come back with our best price.
Unused products in original packaging can be returned within 30 days. See our Returns and Refund Policy for full details.
Of course - contact our team within 30 days and we will arrange an exchange for a machine or product that better suits your needs.
Yes - book a free demonstration of any cleaning machine at your premises or in our St. Albans showroom.
